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Privacy Policy — How We Handle Your Information

We collect and protect your personal data when you open an account, deposit via Touch 'n Go, GrabPay, Boost or FPX, and use our lobby.

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jombet99 Privacy Policy — How We Handle Your Information
POLICY CONTACT

How to Reach Us About Your Data

If you have questions about this policy, want to see what data we hold, or need to update or delete your information, our support channels are open. Use live chat for instant answers during business hours, email us for detailed requests, or check the help centre for common privacy questions and step-by-step guides.

Team online

Live Chat

Open the chat widget in the lobby footer and ask about your data rights. Our team can confirm what information we hold, explain how long we keep it, and start a request to correct or delete your account details. Available during support hours for quick replies.

Email Support

Send your privacy request to our support email address with your account username and a description of what you need — access to your data, corrections to personal details, or deletion of your account. We respond within two business days and walk you through the verification steps.

Help Centre

Visit the help section for privacy FAQs that explain what data we collect, how we secure it, how long we keep records, and the process to download or delete your information. Browse articles by topic or search for specific data-handling questions before reaching out.

DATA SECURITY

How We Protect and Manage Your Information

We encrypt your personal and payment data in transit and at rest, restrict internal access to authorized staff only, and monitor systems for unauthorized activity.

Encryption Standards

All data you send — login credentials, payment details, personal information — travels over encrypted connections and is stored in encrypted databases. We use industry-standard protocols to protect your data from interception or unauthorized access, both when it moves between your device and our servers and when it sits in storage.

Access Controls

Only authorized team members with a legitimate business need can view your personal data, and every access is logged for audit. We enforce role-based permissions so support staff see only what they need to help you, and payment processors handle transaction data in isolated systems that comply with local regulations.

Cookie Usage

We use session cookies to keep you logged in while you switch between live tables, slots and the sportsbook, and preference cookies to remember your language and display settings. No cookies track you across other sites. You can disable or delete cookies in your browser settings without losing core lobby access.

Data Retention

We keep your account and transaction records for the period required by local law to meet compliance obligations, then delete them securely. Inactive accounts may be archived after a set period, and you can request early deletion by contacting support — though some records must stay on file to satisfy regulatory requirements.

Your Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate information, or delete your account and associated records where local law permits. Submit a request through live chat or email, verify your identity, and we will process it within the timeframe set by local regulations.

Policy Updates

We review this privacy policy regularly and post updates on this page when we change how we collect or handle data. Major changes are announced in the lobby or via email so you can review the new terms before they take effect. Continued use of your account means you accept the updated policy.

Common Questions About Your Data

We collect your name, email address, phone number, date of birth, and payment details when you register. This information verifies your identity, processes deposits and withdrawals via Touch 'n Go, GrabPay, Boost or FPX, and ensures we comply with local regulations. We also log your device type, IP address and session activity to secure your account.

We use your personal data to manage your account, process transactions, verify withdrawals, send important service updates, and prevent fraud. Your game history and wallet records let us display accurate balances and payout details. We never sell your data to third parties or use it for purposes beyond operating the platform and meeting legal obligations.

Yes. Contact our support team via live chat or email and request a copy of your personal data. After we verify your identity, we will provide a report showing the information we hold, how we collected it, and how long we plan to keep it. This process typically takes a few business days.

Log into your account and visit the profile settings page to update your email, phone number or other contact details. For changes that require verification — such as your name or date of birth — reach out to support with proof of identity and we will make the correction manually after confirming the request.

Yes, but some records must stay on file to meet local regulatory requirements even after you close your account. Contact support and ask to delete your account; we will remove personal data that is no longer required by law and archive the rest securely. The process can take up to several weeks depending on the jurisdiction.

We use session cookies to keep you logged in as you move between the lobby sections, and preference cookies to remember your language and display settings. No tracking cookies follow you to other sites. You can disable or clear cookies in your browser settings, though some features may not work as smoothly without them.

We retain your account and transaction records for the period required by local law — typically several years — to comply with financial and regulatory obligations. After that period expires, we delete or anonymize your data securely. You can request early deletion for data not subject to legal retention by contacting our support team.

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