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Your rights, our responsibilities – how we handle data and comply with Malaysia law

We built jombet99 to meet Malaysia legal standards for data handling, account security and payment compliance.

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jombet99 Your rights, our responsibilities – how we handle data and comply with Malaysia law
POLICY CONTACT

Reach our compliance team for data requests or policy questions

If you have questions about how we handle your data, want to request a copy of your information, ask us to delete your account, or need clarification on our policies, our compliance team is ready to help. Use any of the contact paths below and we will respond within two working days with the information you need or the steps to complete your request.

Team online

Email support

Send your data request or policy question to our compliance inbox. Include your registered email address and a brief description of what you need. We will confirm receipt within 24 hours and provide a full response or the documents you requested within five working days. Use this path for access requests, deletion requests, correction of personal details and general policy clarification.

Live chat

Open the chat widget during support hours and select 'Legal & Data' from the topic menu. A compliance specialist will join the conversation to answer your policy question, explain your rights under Malaysia law, or start the process for an account-data export. Chat is available daily and responses arrive within minutes during operating hours.

Account portal

Log in and navigate to Settings → Privacy & Data to view a summary of the information we hold, download your transaction history, update your marketing preferences, or submit a formal data-access request. The portal guides you through each step and generates a confirmation ticket that tracks your request until it is completed and the documents are delivered to your inbox.

DATA PRACTICES

What we collect, why we collect it, and how you stay in control

Every account on jombet99 involves personal data – your email, mobile number, payment details and activity logs.

What we collect

We store your email address, mobile number, date of birth and payment identifiers for Touch 'n Go, GrabPay, Boost or FPX when you register. Activity logs record your login times, IP addresses, deposit amounts, withdrawal requests and the games or tables you visit. We do not collect biometric data, government ID images or location tracking beyond the IP-based region check required to confirm Malaysia access.

Why we collect it

Email and mobile verify your identity and let us send account alerts, withdrawal confirmations and security notices. Payment identifiers link your deposits and withdrawals to your wallet so funds reach the correct account. Activity logs prevent fraud, resolve disputes and help you track your own history. Malaysia law requires us to keep transaction records for audit and compliance purposes.

How long we keep it

Active account data remains on our systems as long as your account is open. After you close your account, we retain transaction records for seven years to meet Malaysia financial-reporting requirements, then permanently delete them. Marketing preferences and session cookies expire after 90 days of inactivity. You can request early deletion of marketing data at any time through the account portal.

Who can see it

Your personal data is visible only to you, our compliance team and the payment processors that handle your Touch 'n Go, GrabPay, Boost or FPX transactions. We never sell your information to third parties, share it with advertisers or disclose it publicly. Malaysia regulatory authorities may request transaction records during audits and we are legally required to comply with those requests.

Your rights

You can request a full export of your data, ask us to correct inaccurate details, withdraw consent for marketing messages, or delete your account and all associated information. Each request is processed within five working days. Deletion is permanent and cannot be reversed; once your account is gone, we cannot restore your balance, transaction history or game progress.

How to request changes

Log in and visit Settings → Privacy & Data to manage your preferences, download your data or submit a deletion request. For more complex requests – such as correcting a registered mobile number or disputing a transaction record – contact our compliance team via email or live chat. Every request generates a ticket number so you can track progress until it is completed.

Common questions about data, cookies, account security and your rights

We collect your email address, mobile number, date of birth and payment identifiers for Touch 'n Go, GrabPay, Boost or FPX. Activity logs record login times, IP addresses, deposit amounts, withdrawal requests and the games or tables you visit. We do not collect biometric data, government ID images or precise location tracking.

Email and mobile verify your identity and let us send account alerts, withdrawal confirmations and security notices. If you forget your password or need to reset two-factor authentication, we use your registered mobile or email to confirm that the request is coming from you.

We retain transaction records for seven years after account closure to meet Malaysia financial-reporting and audit requirements. After seven years the data is permanently deleted. Marketing preferences and session cookies expire after 90 days of inactivity, even if your account remains open.

Yes. Log in and navigate to Settings → Privacy & Data, then select 'Download my data'. We will generate a file containing your account details, transaction history, activity logs and marketing preferences. The file is delivered to your registered email within five working days.

Cookies are small text files stored in your browser to keep your session active, remember your language preference and recognize your device when you return. We also use analytics cookies to understand which games and features visitors use most. You can disable or delete cookies through your browser settings.

Your data is visible only to you, our compliance team and the payment processors that handle Touch 'n Go, GrabPay, Boost or FPX transactions. We never sell your information to third parties or share it with advertisers. Malaysia regulatory authorities may request records during audits.

Log in, go to Settings → Privacy & Data and select 'Delete my account'. Confirm your choice and we will close your account within 48 hours. Transaction records are retained for seven years as required by Malaysia law, then permanently deleted. Deletion is irreversible and you cannot restore your balance or game history.

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